Refund policy

In most cases, items purchased from Pole Lovers can be returned within 14 days of receipt.

During this period, you may try out and examine the product just as you would if purchasing from a physical store. The product must be in the same condition as when you received it and must not be damaged in any way.

You are permitted to remove the product from its packaging, unless the packaging is sealed. If you decide to return the items, you must submit a return request via your customer account under the relevant order.

Please note that you must send the items back to us within 14 days of notifying us of the return.

Processing your return

Upon receiving your return package, we will inspect the returned items and begin processing your refund. The refund will be issued using the original payment method (the one used for the purchase).

The refund will be processed within 7 days.

You are responsible for covering return shipping costs and for the package until proof of receipt by Pole Lovers is established.

Non-returnable items

The following items cannot be returned for a refund or exchange:

Items without tags

Personalized items

Items from the "Last Chance" page

Conditional return exceptions

Socks and tights: may only be returned if they are in their original packaging and have not been worn.

Defective items

If you receive a defective item, you must submit a request directly through your customer account under the relevant order.

To ensure your request is processed efficiently, we may ask you to provide photos of the item. They will make it possible to verify the defect and propose a suitable solution.

Claims regarding a defective item must be made as soon as possible after receipt of the order.